Consumer Reports’ secret shoppers have a difficult, if not interesting, job.
Jon’s favorite story by far is the ice cream. With pints stacked on the floor and an angry stocker looming overhead, Jon had to say something. “So I go into my Rain Man routine,” he says. “Count the vanilla, count the vanilla, gotta count the vanilla.’ Eventually, the stocker just gives up and walks away. And I get my ice cream.”
Evidently all the items purchased for CS must be had by secret shoppers. No one can know that these are being bought specifically for testing purposes.
